FAQs

How do I cancel my subscription?

We're sorry to see you go. We try to make this as painless as possible, but as there are various ways to sign up to Hopster so there are different ways for you to cancel your subscription. If you subscribed ...

Read Article

There's been a billing error - how do I get a refund?

Gremlins are sneaky, and get into all sorts of places - including billing systems. If for some reason, the gremlins have messed up the amount you’ve been charged for your Hopster subscripton don’t worry - we w...

Read Article

Can I download videos to watch offline?

You sure can. We have a special area in the Hopster world where you can manage all your downloads. Scroll along until you reach the treasure chest and tap into it. Once inside our downloads treasure chest, ...

Read Article

Is Hopster available in my country?

These are the following territories Hopster is currently available in: Albania Algeria Angola Anguilla Antigua and Barbuda Armenia Australia Austria Azerbaijan Bahamas Bahrain Barbados ...

Read Article

Why isn't Hopster free?

Simply put, we’re a business. And businesses have overheads We have to pay for (deep breath) our staff, hardware, rights to quality kids' shows, game developers, educational experts, user testing, bandwidth to ...

Read Article

Which devices is Hopster available on?

Hopster on Apple We always recommend using the latest version of iOS, but Hopster requires at least iOS 9.0 or later. Compatible with: iPhone 5 and above iPad Air and above iPod touch 5th gen and...

Read Article

Can I get a free Hopster trial?

You can get a free 7 day trial when you subscribe to Hopster via the 'grown ups' area. And if you decide it's not for you, you can cancel any time before the trial period is up and you won't be charged a penny....

Read Article

I'm going to be out of the country for a while, what should I do?

Hopster is global If you live in any of the countries mentioned in the link below, then you can download and use Hopster. Hooray! Click here to check if Hopster has launched in your country If you download H...

Read Article