Troubleshooting

What should I do if Hopster stops working?

We work hard to make Hopster the best, most cutting edge app we can, one that's available on as many devices as possible. Unfortunately, sometimes this complexity means little unforeseen errors can occur which ...

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Why has payment come out of my account early?

Unfortunately, as is common across billing systems, subscription payment may be taken out of your account up to 24 hours before due date. If you have subscribed via Apple or Google it may be possible to be not...

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Why can't I connect to Hopster?

Even the most reliable Wi-Fi drops out sometimes! What to look out for: - Check you’ve got a stable internet connection. If you’re having a problem with getting your connection back online, check to see if th...

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I'm subscribed but content is locked

Under certain circumstances you might see that episodes are still locked after subscribing to Hopster. Here's what to do: Step 1 - restart the app: In the first instance, hard close the app and restart. This...

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The video stream is poorer quality than I expected!

Sorry to hear this! Without knowing the specifics of when and how you were using Hopster, it's difficult to give exact tips on how to make it better, but here's a bit more on how we stream video and why it mi...

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