Troubleshooting

I'm subscribed but content is locked (iOS)

Under certain circumstances you might see that episodes are still locked after subscribing to Hopster. The most common reason for this is that you've signed out of your iTunes account. Your Hopster subscriptio...

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The video stream is poorer quality than I expected!

Sorry to hear this! Without knowing the specifics of when and how you were using Hopster, it's difficult to give exact tips on how to make it better, but here's a bit more on how we stream video and why it mi...

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Why can't I connect to Hopster?

Even the most reliable Wi-Fi drops out sometimes! What to look out for: - Check the Safari/Chrome app to see if you’ve got a stable internet connection. If you’re having a problem with getting your connection...

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