How do I cancel my subscription?

We're sorry to see you go. 

We try to make this as painless as possible, but as there are various ways to sign up to Hopster so there are different ways for you to cancel your subscription.

If you subscribed via the app on iOS
 

If you subscribed via iTunes, you must cancel your Hopster subscription yourself as Apple don't give us access to your account with them. 

To do this via via the app, head to the Your Account section in grown ups, and tap on the orange Manage my iTunes Subscription button (as shown below).



Or, use this direct link (either from your iOS device or your computer) to manage your iTunes subscriptions.

If you wish to resubscribe, touch any of the plans listed and click 'Subscribe' when prompted.

Your subscription will end at the end of the current billing period. You won't be charged again, and you'll be able to use all of Hopster until the end of the period you've paid for. 

Visit http://support.apple.com/kb/ht4098 for a detailed article from Apple on how to manage your subscriptions.



If you subscribed via the app on Google Play

1. Visit Google Play Store and sign in
2. Sign in to your account
3. Select 'My account' from the menu on the left hand side
4. Scroll down to 'Subscriptions' 
5. Select 'View' next to Hopster
6. Select 'Cancel Subscription'​


Click here for more FAQs specifically for Android users.




If you subscribed via our website hopster.tv

Your subscription is handled through our internal payment system.

Take the following steps to cancel:

1. Log in to Hopster with your account details
2. Click Cancel your subscription at the bottom of the MANAGE SUBSCRIPTION tab.


Your subscription will end at the end of the current billing period and is effectively cancelled. You won't be charged again, and you will be able to use all of Hopster until the end of the period you've paid for. 




If none of these options apply to you

Or if any of the above methods are not working for you, please email us at help@hopster.tv and we will do everything we can to assist you.

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